Return Policy
Your satisfaction is our priority. Learn about our flexible return options.
✓ Quick Summary
Return Eligibility Checker
Standard Returns: 30 days from purchase date
Premium Members: 60 days from purchase date
Holiday Purchases: Extended until January 31st for purchases made between November 1st - December 31st
Note: Return period starts from the delivery date, not the purchase date.
✓ Returnable Items
- • Smartphones & Tablets
- • Laptops & Computers
- • Gaming Consoles
- • Audio Equipment
- • Smart Home Devices
- • Accessories (unopened)
✗ Non-Returnable Items
- • Software (opened)
- • Personalized/Engraved items
- • Clearance items (marked final sale)
- • Gift cards
- • Items damaged by misuse
Initiate Return
Log into your account and select "Return Item" or contact customer service
Print Return Label
We'll email you a prepaid return shipping label within 24 hours
Package & Ship
Pack item in original packaging (if available) and drop off at any carrier location
Receive Refund
Refund processed within 24 hours of receiving your return
Refund Options:
- Original Payment Method: Full refund including tax (3-5 business days)
- Store Credit: Instant credit + 5% bonus (recommended)
- Exchange: Direct product swap (subject to availability)
Restocking Fees:
- • Opened Electronics: 15% restocking fee
- • Unopened Items: No fee
- • Defective Items: No fee
ElectroHaven Warranty: All products include our standard 1-year warranty covering manufacturing defects.
Extended Warranty: Available for purchase - extends coverage up to 3 years with accidental damage protection.
Manufacturer Warranty: All manufacturer warranties remain valid and can be claimed directly with the manufacturer.
Tip: Register your product within 30 days to activate extended warranty benefits and receive product updates.
Need Help with Your Return?
Our customer service team is here to help